1) Agreement

These Terms govern your access to and use of Flout's services, including any websites, dashboards, APIs, domains, and webhook/request routing features (the "Service").

If you use the Service on behalf of a company, you confirm you have authority to bind that company, and "you" means that company.

2) What the Service is

The Service is infrastructure that receives, routes, stores, and/or forwards HTTP requests and related metadata as configured by you.

3) No uptime or delivery guarantee

The Service is provided "as is" and "as available." We do not guarantee uninterrupted availability, any specific uptime percentage, zero latency, error-free operation, or that requests will always be received, stored, forwarded, or delivered.

Outages, delays, failures, and data loss can happen. You accept this risk by using the Service.

4) Not for mission-critical use

You must not use or rely on the Service where failure could reasonably be expected to cause harm, injury, or major financial loss (for example: emergency services, medical/life-support, critical infrastructure).

5) Your responsibilities

You are responsible for:

• your configurations, endpoints, secrets, and access controls
• validating inbound requests and securing downstream systems
• backups of anything you care about (do not treat the Service as your only system of record)
• ensuring your use complies with all laws and third-party terms

6) Acceptable use (no abuse)

You must not use the Service to:

• break the law or infringe rights
• transmit malware, exploit code, or conduct unauthorized scanning
• facilitate spam, phishing, or deceptive behavior
• overload, interfere with, or attempt to bypass limits or safeguards
• attempt unauthorized access to accounts, systems, or data
• resell/white-label the Service or provide it to third parties without written permission

We may throttle, suspend, or terminate access immediately if we believe your use is abusive, unsafe, unlawful, or risks harm to the Service or others.

7) Security

We use reasonable measures to protect the Service, but no system is perfectly secure. You acknowledge that unauthorized access, data loss, and third-party attacks can occur. You are responsible for securing your own systems and for what you send through the Service.

8) Third-party services

The Service may depend on third-party networks and providers (hosting, DNS, cloud, telecoms, etc.). We are not responsible for third-party outages or failures.

9) Fees and taxes (if applicable)

If any part of the Service is paid:

• fees and usage-based charges are as shown at purchase or in your dashboard
• taxes (including VAT) may apply
• non-payment may result in suspension or termination

10) Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access immediately for abuse, legal compliance, or security risk, or with notice where reasonably possible for operational reasons.

11) Intellectual property

We own the Service and all related software and content, excluding what you send through the Service. You retain your rights to your content.

You grant us a limited license to process your content only to operate, maintain, secure, and improve the Service, and to comply with law.

12) Disclaimers

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for purpose, and non-infringement. We do not guarantee that the Service will meet your requirements or be compatible with any specific system.

13) Limitation of liability

You use the Service at your own risk. To the maximum extent permitted by law:

• No indirect losses. We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, business, goodwill, data, or anticipated savings.
• Cap on direct liability. Our total liability for all claims will not exceed the greater of the total fees you paid in the 3 months before the claim, or €100.
• Legal carve-outs. Nothing limits liability that cannot be limited under applicable law (including for death/personal injury caused by negligence or fraud).

14) Indemnity

You will defend, indemnify, and hold Flout harmless from any claims, damages, losses, and expenses arising from your use of the Service, your content, your systems, your breach of these Terms, or your violation of law or third-party rights.

15) Changes

We may change the Service and these Terms. We will update the "Last updated" date. Continued use means you accept the updated Terms.

16) Governing law and disputes

These Terms are governed by the laws of Ireland. Courts of Ireland will have jurisdiction, except where mandatory consumer protections require otherwise.

1) Who we are

Controller: Flout Limited (Ireland/EU)
Contact: support@floutlabs.com

For account/support/billing data, we are typically the controller. For webhook payloads you route through the Service, you are typically the controller and we act as a processor on your behalf.

2) Data we process

A) Account and support data: name, email, company name, authentication data, support messages

B) Service usage and technical data: IP address, timestamps, user agent, request logs, configuration metadata

C) Content you submit: webhook/request payloads and headers you route through the Service

D) Billing data (if paid): billing contact details, payment status and transaction metadata

3) Why we process data

We process data to:

• provide and operate the Service
• secure the Service, prevent abuse/fraud, and troubleshoot issues
• provide support and communicate with you
• process payments (if applicable)
• comply with legal obligations and enforce our Terms

4) Legal bases

Where we are the controller, we rely on:

• Contract (to provide the Service)
• Legitimate interests (security, abuse prevention, improving reliability)
• Legal obligation (compliance)
• Consent (only where we explicitly request it)

5) Data minimization

You control what you send through the Service. Do not send sensitive data (health, government IDs, passwords, payment card data, etc.) unless strictly necessary and you have a lawful basis.

6) Retention

We retain data only as long as necessary for the purposes above, including security, troubleshooting, and legal compliance. You can request deletion where applicable.

7) Sharing

We may share data with:

• infrastructure providers (hosting, storage, monitoring)
• payment processors (for billing)
• support tooling providers
• authorities where required by law

We do not sell personal data.

8) International transfers

We are based in Ireland/EU. If we use providers outside the EEA, we use appropriate safeguards where required (e.g., contractual protections).

9) Security

We use reasonable technical and organisational measures to protect data. However, no system is 100% secure, and internet-delivered services carry inherent risk.

10) Your rights

Subject to GDPR, you may have the right to:

• access, rectify, delete
• restrict or object
• data portability
• withdraw consent (where consent is the basis)

To exercise rights, email support@floutlabs.com.

11) Complaints

You can lodge a complaint with your local supervisory authority. In Ireland, this is the Data Protection Commission (DPC).

12) Cookies

We may use essential cookies for authentication and security, and optional analytics cookies where enabled. Where required, we will request consent for non-essential cookies.

13) Updates

We may update this Privacy Policy and will revise the "Last updated" date.